About the Project
CBRE is one of the world’s largest commercial real estate and investment firms, providing property management, advisory and facilities services to major organisations across the globe. The company’s UK headquarters, Henrietta House in central London, serves as a flagship workspace and client destination, hosting hundreds of staff, partners and visitors each day.
As part of CBRE’s commitment to creating a best-in-class workplace experience for employees and guests, the organisation selected the NFS Rendezvous room and desk booking software to manage its extensive meeting room facilities at Henrietta House.
With nearly 80 meeting rooms to coordinate and a busy reception area handling a high volume of visitors daily, NFS were tasked with sourcing and integrating a fully functional visitor experience solution as part of the wider project. From the outset, visitor experience was identified as a foundational requirement, ensuring every guest interaction reflected CBRE’s brand standards and focus on operational excellence.
Identifying the Right Partner
NFS CEO Luis De Souza explains:
“While our Rendezvous visitor module provides good functionality for visitor engagement and is being used by leading companies like AON, the CBRE requirements in terms of visitor experience necessitated a specialist solution. After a long search we identified Semieta, a UK-based company that specialises in visitor management and access control. Semieta supported the delivery of a fully integrated solution for CBRE. We were able to complete the integration with Rendezvous in record time and the Semieta team were flexible in taking on board the needs of CBRE as well as the integration challenges.”
Delivering a Seamless Visitor Experience
The Semieta visitor management system was integrated directly with Rendezvous, creating a smooth, end-to-end experience for CBRE’s staff and guests.
With the new solution in place, the CBRE team at Henrietta House has seen a significant improvement in the speed and efficiency of handling visitors, including colleagues from other CBRE offices.
A critical factor in achieving this efficiency has been pre-registration — visitors can now provide key information before arrival, including accessibility requirements, ensuring a smoother and more inclusive check-in process for everyone.
Automated host notifications further streamline the arrival experience, while post-visit feedback surveys allow CBRE to further improve the overall visitor experience.
Collaboration and Integration Excellence
Over the years, NFS has undertaken many complex integration projects. The collaboration with Semieta stood out for its agility and commitment to delivery.
Luis De Souza reflects on the experience:
“We had a very tight timeline to complete the integration, test the solution, and deploy for CBRE to replace a legacy system. I can only compliment the Semieta development and customer service teams for their drive, willingness to work to the client’s timelines, and excellent post-deployment support. We are now working to deploy Semieta visitor management with our Rendezvous booking system at other NFS client locations.”
Looking Ahead
The successful implementation at Henrietta House demonstrates the value of collaboration between best-of-breed technology partners. By integrating Semieta’s advanced visitor management capabilities with NFS’s market-leading booking software, CBRE has been able to create a modern, efficient, and user-friendly visitor experience at its flagship London HQ.
The partnership between NFS and Semieta continues to evolve, with further joint deployments planned to bring the same high-quality visitor management experience to more clients across the NFS portfolio.
