Terms & Conditions

Purchasing Terms and Conditions – AccessIT Data Ltd. 

1.1 The AccessIT Data website is for the display of AccessIT Data goods available for purchase and  the content displayed does not constitute an offer to sell AccessIT Data goods to the customer.  When purchasing AccessIT Data goods, the customer agrees to these terms and conditions in their  entirety. Semieta is a product of AccessIT Data Limited. Such purchases can be made via this web  site, or direct with the company, the T & C apply to either sales route. 

1.2. These terms and conditions and any document, message or email from AccessIT Data  constitutes an entire agreement between AccessIT Data and the customer and both parties agree  that neither party relied upon any other term, condition, undertaking, promise, assurance,  representation, warranty, or understanding (whether in writing or not) of any other person relating  to the supply of AccessIT Data goods to the customer. 

1.3. AccessIT Data reserves the right to amend these terms and conditions at any time and without  prior notice.

2. Placing an order

2.1. An order placed by a customer constitutes an offer to purchase from AccessIT Data any AccessIT  Data goods. Goods may also be branded as ‘Semieta’ which is the software product of AccessIT Data  Limited. An order may be placed verbally or in writing. 

Acceptance of the order by AccessIT Data constitutes AccessIT Data’s agreement to the customer’s  offer and creates a legally binding contract between AccessIT Data and the customer. 

2.2. AccessIT Data reserves the right to reject any order received from the customer, at its own  discretion and for any reason whatsoever. Customers will be advised of any rejected orders. 

2.3. On acceptance of an order, and subject to availability and the customer providing the correct  billing and delivery address, AccessIT Data will endeavour to despatch the goods indicated within the  order to the customer, within a reasonable period. The company is not responsible for delays due to the supply of third party equipment, or any faults in that equipment, which will be replaced when  available. Such delivery could be via a download link to access the software. The supply of goods will  be from when such link is supplied, regardless of when the client downloads the software.

3. Payment for goods

3.1. Payment is due immediately, but we may offer 30 day terms subject to credit rating checks.  Where goods are out of stock or advance orders are placed, goods will be despatched automatically  when available. Customers will be advised if their order is out of stock. 

3.2. All payments must be made in British Pounds Sterling (unless agreed in advance). We will  invoice as soon as we supply the goods in accordance with the contract. For jobs in excess of £5,000  we will seek a minimum of 30% paid in advance. 

3.3. AccessIT Data aims to accurately display the prices of all goods listed on its website and in all  documentation. In the event that a customer places an order for a good that is inaccurately priced  ,AccessIT Data will notify the customer of the correct price and ask the customer whether they still  wish to proceed with the order.

4. VAT

4.1. Customers from the EU will be charged VAT on goods where applicable and on the dispatch fee  at the standard UK rate. 

4.2. Customers based outside the EU (including the Channel Islands and Gibraltar) will not be  charged VAT on deliveries outside the EU. 

5. Delivery and dispatch – orders by post 

5.1. UK delivery and dispatch 

5.1.1. Next working day deliveries are provided as standard for orders received by 14.00 GMT  Monday-Friday (excluding public holidays, 24 December and between 27 December and 1 January  (inclusive)) for delivery the next working day before 17.30 GMT (exclusions apply – see 5.3. below) 

5.1.2. A standard dispatch fee of £11.50 applies for all deliveries. 

5.1.3. A signature may be required on delivery. 

5.2. Overseas delivery and dispatch

5.2.1. Goods sent outside the UK are sent by standard courier services, taking approximately 7-21  working days. 

5.2.2. A standard overseas dispatch fee of £25.00 applies for all deliveries. 

5.2.3. A signature may be required on delivery. 

5.4. AccessIT Data is not responsible for any delivery that does not reach the customer as a result of  circumstances beyond its control. 

6. Cancellation 

6.1. Customers may request to cancel their orders prior to dispatch. Any notification of a wish to  cancel an order must be made in writing, by letter, fax or email to AccessIT Data: AccessIT Data  Limited 1st Floor Offices Sutton Court Church Yard Tring Hertfordshire HP23 5BB Email:  enquiries@accessitdata.com 

6.2. Any request by customers to cancel their orders prior to dispatch is at the discretion of AccessIT  Data. 

6.3. Any refund will be made as soon as possible and within 30 days at the latest. Refunds will be  issued by the same payment method 

7. Returns and refunds

7.1. Any claim for non or late delivery of goods must be made within 28 days of placing the order. In  the case of software installations, the request to cancel the order must be made within 28 days of  receiving the link to down load the software. Cancellation requests must be made in full in writing to  Accessit Data Ltd. 

7.2. Goods remain the property of AccessIT Data until paid for in full. Our supply of good includes a  Rompula clause, whereby Accessit data remains owners of the goods until they are paid for. In  exceptional circumstances we reserve the right to collect unpaid good back from a site, even if  installed at a third party site.

7.3. Return of damaged/incorrectly dispatched goods 

7.3.1. Any damaged or incorrectly dispatched goods should be returned with original packaging if  possible, within 14 days of the order date for UK customers and 28 days for overseas customers. 

7.3.2. Customers wishing to return damaged or incorrectly dispatched goods must email:  info@accessitdata.com to obtain freepost returns address. 

7.3.3. Where goods are damaged or incorrectly dispatched, replacement goods will be sent to the  customer at no additional cost. 

7.4. Return of unwanted goods – goods can only be returned with prior agreement of Accessit data  ltd, and such requests will be taken on a case by case basis. Software cannot be returned once  downloaded except in the case of clause 7.1 above. 

8. Product description

8.1. Our products are explained in detail on the website pages, and any quote will provide additional  information on the scope of the product 

8.2. Where a solution is sought, any clarification of how the product will perform, must be raised and  clarified within 28 days of being able to download the software. Any time after this date, it will be  deemed that the product addresses all the needs of the situation. 

8.3. Our products are fully detailed in the user guides. Any features not set out in the user guide, are  deemed to work as seen. Requests to make changes to the program to address particular needs will  be considered but may involve extra cost to the client. 

8.4. AccessIT Data reserves the right to change/update/alter the software without prior notice.

9. Mistakes and complaints

9.1. Any mistakes or complaints concerning orders or delivery should be addressed to AccessIT Data:  AccessIT Data Limited 1st Floor Offices Sutton Court Church Yard Tring Hertfordshire HP23 5BB  Email: enquiries@accessitdata.com 

9.2. Any mistakes or complaints in respect of invoices or payments should be addressed to AccessIT  Data: AccessIT Data Limited 1st Floor Offices Sutton Court Church Yard Tring Hertfordshire HP23 5BB  Email: info@accessitdata.com Any mistakes in invoices or payments, once agreed, will be corrected  as soon as possible, and at the latest, within 30 days of agreeing to do so. 

9.3. All complaints will be acknowledged within 5 working days. Notification will be provided for the  length of time estimated for resolution of any complaint.

10. Customer Data

10.1. AccessIT Data uses customer data in accordance with the Data Protection Act 1998 

10.2. AccessIT Data does not provide customer details to third parties for use in any marketing or  promotional activities. 

10.3 Unless agreed otherwise by both parties, we reference clients on our web site, and in our  marketing material 

10.4 We will keep our clients and interested parties up to date with details of our products. Of  course we will honour any opt-out instructions provided.  

10.5 A copy of our GDPR polices are available on request.

11. Other Factors

11.1. AccessIT Data cannot be held responsible for the failure of independently provided equipment  or consumables, expected to be compatible with the supplied goods from AccessIT Data. This may  include, but is not restricted to such items as, Barcode Readers, Webcams, Access Cards, Printers. If  other programs running in the same environment as semieta cause the program to not perform, it’s  the responsibility of the client to make necessary adjustments to the third party software or  hardware, affecting the performance of semieta. The same rules apply to the environment. Semieta  will work on a dedicated environment. If there are factors in the local environment, such as anti  virus, or network speed restrictions, that affect the performance of the software, the client will be  responsible for providing the correct environment to allow the software to perform. 

11.2 AccessIT Data reserve the right to charge for time taken in investigating or supporting  customers who have ignored the recommended equipment or consumables advice provided by  AccessIT Data. Such costs are based on a day rate of £500 a day.

11.3 AccessIT Data recommend that the Semieta Software applications are installed on a server or  standalone PC for good continuity of service. AccessIT generally do not recommend full installation  on laptops or regularly used PC’s, which run other services liable to require updates from time to  time. This could affect the operation of the installed Semieta solution. Full details on request. AccessIT Data is not responsible for issues caused by running the software on a PC that is not in line  with the recommended specification (hardware/software/network). 

11.4 AccessIT Data reserves the right to make recommendations which may be chargeable, to alter  the installation set up should any continuing problems persist.